Frequently Asked Questions
What is CinéBistro®?
We are a world-class "dinner-and-a-movie" concept developed by Cobb Theatres. We offer a luxurious and pampering movie-going experience with amenities such as reserved seating in cozy, leather seats, in-theatre, full-service dining and state-of-the art movie viewing. Enjoy Chef prepared American Bistro cuisine, fine wines and signature cocktails and full in-theatre service all while watching first run or independent film. We also feature a contemporary yet comfortable bar and lounge with full menu offerings. The lounge is also available to guests not seeing a movie.
How does this all work?
Can I enjoy a snack or meal in the bar and lounge?
Our bar and lounge is open to all guests at any time, including those choosing not to see a movie.
Do I have to order anyting to watch a movie?
We encourage our guests to enjoy their experience their way. There is never the need to order anything while attending a movie.
Why can't I order food or drinks from a server during the movie?
After years of listening to our guests, most have told us that having the movie interrupted by service personnel taking and delivering orders is not desired, despite the convenience of being able to do so. We encourage guests who have missed the in-theatre service time allotment or want additional items after service has ended to visit our bar area at the front of the theatre.
What happens to my dishes after I finish my meal?
If you finish your meal before the movie starts, our staff will remove plates from your table. If you finish during the movie, we suggest placing your napkin over your plates and positioning your swivel dining table fully out and away from you.
Can I bring in my own food/drinks to the theatre?
We do not permit any food or drink of any kind to be brought in from outside the theatre. We do not permit any alcohol (unfinished or otherwise) to be taken out of the building at any time.
Is an automatic gratuity added to the check?
Yes, for convenience there is an automatic gratuity is added to every check for service provided in-theatre. This gratuity is shared amongst all in-theatre staff. This gratuity can be decreased, increased or completely removed by notifying the server prior to payment. This is communicated both on-screen and verbally by servers at the time of check presentation.
Are there any age restrictions?
Most of our CinéBistro® locations are tailored to those who are over the age of 21. Please check the location-specific pages (see ‘locations’ tab above) for the age policy at each location. Our décor, food/beverage offerings and movies shown are geared for an adult audience who appreciate the dinner and movie experience free from the distractions common in traditional movie theatres.
Please note that we require anyone who appears be under the age of 30 to produce ID to enter our theatre.
Can I bring my child with me to CinéBistro®?
As the age policy varies by location, please see your local page (choose from location tab above) for location-specific age policies.
How do I make a reservation?
Simply purchase your tickets and your reservation is guaranteed. A separate reservation for dinner is not necessary. Tickets can be purchased through our website, or at our Concierge Desk at the theatre. We do not sell movie tickets over the phone.
When are new, upcoming movies available for purchase?
Tickets for new releases opening on the upcoming Friday and running through the following Thursday are posted for sale online and at the Concierge Desk by mid-day Tuesday.
What is your refund/exchange policy?
Please confirm the correct movie, date and showtime prior to making your purchase.
At the time of your order, Fandango (our third party, online ticket sales provider) will place an order for your tickets in the theatre's ticketing system, reducing the number of seats available for the chosen showtime. While this allows us to provide our guests with the benefit of guaranteed seats, it prevents CinéBistro® and Fandango from reselling tickets in the event that you do not attend your showtime. For this reason, once the ticket purchase has been processed, tickets cannot be exchanged or refunded. Thank you for your understanding.
Can I book a private party or special event at CinéBistro®?
All of our locations are available for events — click here to learn more!
I have a free movie pass– how do I redeem it?
Visit our concierge during normal business hours OR before your preferred showtime and reserve your seats at the concierge desk. Please note that new releases & prime time shows (Friday/Saturday evenings) often fill up quickly, so advance reservations are recommended for those shows.